It is the responsibility of the professional stylist to ensure complete customer satisfaction to the end user in relation to all Twisted Fringe products. This would include, but is not limited to, the consultation, selection of product, application of product and any advice or counsel given regarding said product.

If Twisted Fringe products are not used properly, we cannot guarantee your satisfaction. We offer education and training to help our customers learn how to use our products in the most effective way possible.

About Colors on the Internet

Please keep in mind that color monitors display colors differently depending on size, resolution, brand, etc. If you have concerns about specific colors, please contact us at info@twistedfringehair.com.  While our customer service team can guide you towards a color selection by answering general questions, we cannot guarantee that those colors will be the exact match for you. This is why we offer a color ring that has all the Twisted Fringe hair colors and are exactly the same as the hair you purchase from us. Rely on our color ring to get an exact match for your clients. 

Out of Stock Items

Occasionally, some of our products are out of stock. If an item is out of stock, it will be reflected on our website. In the event we run out of stock as we are pulling your order, every attempt will be made to reach you via email or phone to advise you of your options. If we are unable to reach you, we will cancel that part of your order and ship everything else to you.

Clearance Products

Products purchased on the Clearance page cannot be substituted for other Clearance or non-Clearance items for the same price. If the product is sold out and we are unable to ship it to you, that portion of your order will be refunded without notice.



Twisted Fringe does not endorse the resale of its products on internet retail sites and as a result cannot be held responsible for goods purchased from these sites.  Twisted Fringe does sell through CosmoProf and Armstrong McCall.  To locate one of their stores, click on our Store Locator tab for more information.

Twisted Fringe will not be held responsible for any damages caused to the client’s hair during and/or after the hair extension application process. All stylists and consumers agree to use Twisted Fringe products at their own risk. Twisted Fringe will not be held liable for any labor costs associated with the installation or removal of the product, even if the product is found to be defective.

We may take legal action if necessary against any individuals or entities using the Twisted Fringe name, logos or script taken from its websites or promotional material. To obtain the rights to publish our logos or names on websites, magazines or other related articles please contact info@twistedfringehair.com.